Where social distancing is in place according to the local government rules, test takers will be required to stand on the ‘stand here’ sign or ‘X’ in place on the floor, designating a safe distance away from the test center employee.Test takers will retain the key, and the locker area will remain under video surveillance while the center is open.
Provide test takers an assigned locker number and key to place their belongings, if needed.Require test takers to sign in on roster sheet with a Prometric-supplied pen, using hand sanitizer prior to use.If the primary identification presented is missing one of the following: signature, picture or expiration date, then a second ID may be requested for verification. One form of Identification will be required to be presented to the test center staff. We will continue to accept IDs that have expired within 90 days of the exam date for the interim. Prometric no longer accepts IDs that are more than 90 days expired. IDs with expiration dates from Februforward will be acceptable for testing. Candidate masks will need to be lowered or removed momentarily for this process, specifically so that the reverse side of all test takers masks can be inspected, by clasping the sides or strap of the mask to remove briefly and then reaffixing in same manner. Visually check the test taker’s glasses and ID.All test center employees will be required to wear a mask. Have access to masks, gloves and sanitizing materials.Please consult with local requirements on restricted travel in the location you wish to test. **Highly-infected areas subject to travel restrictions/quarantine requirements are typically identified at the local level via orders, directives, or guidelines. *Medical and healthcare professionals who have been practicing safe and preventative measures using personal protective equipment with their patients are an exception. Turnaround time for issuing candidate refunds is 7 - 14 business days. Any test taker that comes to the test center without an acceptable mask will not be allowed to test.Ĭandidates needing reimbursement for canceling or rescheduling an appointment due to COVID-19 illness/impact or displacement should follow our standard escalation procedure by utilizing the Test Taker Contact Us form on the Prometric website, which offers a specific option to "Request a Refund." Candidates who wish to reschedule without paying the fee upfront should contact Prometric by phone to reschedule, where applicable by program. Masks with exhale valves are prohibited to use at the testing center. Both medical masks or cloth face coverings are acceptable.
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